Customer Service & FAQs
• CONTACT •
Customer Service: customerservice@andjules.com
Please direct all questions and inquiries to: customerservice@andjules.com
For all Shipping related inquiries please visit page: Shipping
• HOW IS YOUR JEWELRY CREATED? •
andJules jewelry is designed and handmade in Toronto. All of my pieces are hand-fabricated by me in my home studio using traditional metalsmithing techniques. There may be slight variations due to the handmade nature of the pieces.
• WHAT KIND OF METALS ARE USED? •
I use solid 10k and 14k solid gold, .925 sterling silver and 14k gold-filled metal sheets and components ethically sourced from reputable Canadian and American companies. The gold, sterling silver and gold filled is of the highest American and/or Italian quality. All metals are specified in the product details.
• WHAT IS GOLD FILLED? •
Gold-filled materials is made by heat and pressure bonding a thin layer of real 14k -18k gold to a base metal core. Karat gold covers an either brass or cooper base metal surface which gives it more strength and durability, while making it more tarnish resistant. This process gives gold-filled a higher value of at least 5% of its weight gold vs. 0.05% of gold-plated materials.
• HOW LONG UNTIL MY ORDER SHIPS? •
Items are handmade to order. I typically ship within 1-2 weeks of purchase date. However, if the process is taking longer than anticipated, I will update you on your new shipping time.
• HOW LONG UNTIL MY ODER ARRIVES? •
For all Shipping related inquiries please visit page: Shipping
• HOW CAN I RECEIVE MY ORDER BY A SPECIFIC DATE? •
Please contact me before purchasing if you need your order to arrive by a certain date. There are options available for expedited shipping (extra cost is required).
• PACKAGING •
Your item will arrive ready for gift giving in a branded gift box. If you are sending a gift directly to someone, please leave instructions in the add a note to your order section at checkout and I will include your message on the back of our andJules card.
